As the snow begins to settle and the village takes on its festive glow, the Verbier winter season truly begins — not just for guests arriving, but for those of us working quietly in the background to make their stay seamless.
At Verbier Concierge, winter starts long before the first check-in. We’re designing experiences, creating itineraries, booking restaurants, sourcing florals, styling chalets and hotel suites, coordinating deliveries, and preparing for the kinds of requests that arrive at all hours — from tree decorations to fondue setups, from table designs to heli picnics. Whether it’s a private chalet, a boutique hotel, or a last-minute experience request, we’re already working to make it feel effortless.
But what guests rarely see — and what hosts often forget — is the time it takes to make things run smoothly. Booking a table might sound straightforward, but when it’s for a big group during peak season, it often means calling the restaurant manager directly, discussing how tables can be reconfigured, and ensuring the atmosphere and decorations suits the occasion. Choosing a ski instructor isn’t just about availability — it’s about knowing who will click with a nervous beginner, or who’s best for a guest who wants to push their limits off-piste.
Even something as seemingly routine as a pre-arrival supermarket shop can go sideways if handled by someone unfamiliar with the expectations. Sending just anyone might mean overspending on the wrong brands or missing key items entirely. Sending someone experienced means knowing where to save, where to splurge, and how to balance quality with value — all tailored to the guest’s preferences. It’s not about buying the most expensive of everything. It’s about knowing what matters.
And then there are the requests that appear effortless but require thoughtful coordination — like making sure non-skiers can join skiers for lunch on the mountain. That might mean arranging pedestrian lift passes, coordinating snowshoe routes, or booking a snow taxi to a remote restaurant. It’s not just about logistics — it’s about making the journey enjoyable, social, and suited to each guest. These are the kinds of details that make a stay feel personal.
This is what our planning fee supports — the time, care, and expertise that go into every request. It’s not an add-on. It’s the foundation of the service itself. The fee is paid upfront before any planning begins, with a complimentary 15-minute call offered to understand your goals and outline how we can help. After that, we get to work.
We’re not a team of seasonal freelancers looking for quick jobs. We’re experienced professionals who know Verbier inside out — the rhythm of the village, the standards our clients expect, and the details that make a stay truly personal.
So whether you’re hosting family, welcoming clients, or preparing your property for the season, know that we’re here — behind the scenes, making it all happen.
